Shipping, exchanges 
and Return

I'MFREE offers its customers products of international quality. Our  products are completely natural and organic to take care of you as a whole.

To ensure your satisfaction, we have refund and returns rules, set out below:

 

All occurrences involving exchanges and returns must be communicated to the I'MFREE sac followed by the order number: sac@imfreenb.com
Products returned without prior notice, out of date or open and with missing parts, will be sent back to the customer by I'M FREE and will not be entitled to a refund.

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• According to Article 49 of the Consumer Protection Code, you can change or withdraw your purchase within 7 calendar days from the date you receive the product. You can get back the amount you paid or exchange it for another product that is in stock. The exchange or return can only be made if the product is in its original packaging, without signs of use and keeping the original seal inviolate.

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In the case of prior contact and, proving the right to exchange, our team will be responsible for sending a new product, at no additional cost to the customer.

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• If the product is received by the customer with any of the characteristics below, please immediately communicate I'M FREE through the channel provided above:
  Product different from the order;
  Opened or damaged packaging;
  Defective or leaking product;
  Absence of integral parts.

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• In case the reason for the return is regret and/or withdrawal, please observe the rules below:

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• The withdrawal period is 7 working days from the delivery date;
  The return or exchange request must observe the same rules of prior contact with I'M FREE through the channel: sac@imfreenb.com
  After communication by the customer and observing the rules below regarding the condition of the product, the I'M FREE team will be responsible for returning the value to the customer.

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• The product must be delivered to the carrier by the customer, observing the following conditions:
  - the product cannot have any evidence of opening and use.
  - be in original, undamaged packaging.
  - accompany the Invoice sent by I'M FREE with the order.

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• If the chosen product is not available for your exchange, you have a few options: choose another product, opt for a purchase/discount voucher or cancel the purchase. If the chosen product has a greater value than your first product, the difference can be paid with a bank deposit into an account informed by our service team. With the voucher, you will receive a code to use for your next purchase on our website. If you don't want to make the exchange, you can cancel your purchase right after completing the return process.

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Return due to product defect

• Accompany the Invoice sent by I'M FREE with the order.

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• The exchange request must be communicated to our channels provided above, within thirty calendar days, counting from the date of receipt of the product.

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• Article 18 of the Consumer Code, first paragraph, says that the product manufacturer has up to 30 days to resolve product defects. If after this period your problem is not resolved, you have the right to receive a new product or cancel your purchase.

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• The conditions of replacement by default must follow the parameters below and, in case of agreement, the exchange will not generate any type of charge for the customer.

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• - the product must be sent in its original and complete packaging.
  - accompany the Invoice sent by I'MFREE with the order.
  - the product must not show signs of misuse.
  - the content of the product must not be violated or mixed with other products.

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• All orders will be returned within a maximum of 30 days and communication with the customer is the responsibility of I'MFREE

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• After analysis, in cases where no defect is found  on the product or the observed return criteria are not met, I'MFREE will send the claimed product back to the customer, under the same conditions, without the right to replacement.

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The reasons for not replacing after analysis by the I'M FREE team are:

• - Signs of inappropriate use and storage.
  - Absence of the defect signaled by the customer.
  - Signs of accidental damage.
  - Free gifts and/or products cannot be exchanged or returned.

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• Products purchased under promotional conditions are subject to exchange and return, but in these cases the same value as the Invoice will be considered for exchange and return purposes.

 

Product not in line with your order

Your orders are separated by our dispatch team, eventually there may be a failure during the process and an error may occur. If you have received your order and noticed that your products are not in line with the ones you ordered on the site, don't worry!

Take a photo to send us. We will make the exchange for the correct products, those appearing on your invoice. Contact our team, report your problem. 

 

your money back

I'M FREE will guarantee that the refund of the amounts paid, in the case that the refund is applicable, will be made in the same condition as the selected payment method.
Credit card: cancellation will be requested by I'M FREE with your card administrator.
Debit, Pix or boleto: refund in the same account, value and currency of the purchase made and effected.
The deadline will only depend on the processing of the selected financial institutions and means of payment.
I'MFREE is exempt from reimbursing products for misuse, natural wear and tear, accidental cases and improper handling.

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